At Turnbull’s Meat Co., we are committed to providing our customers with the highest quality meat products. Due to the perishable nature of our items, we have established the following refund policy:

Non-Refundable Items:

• Perishable Products: All meat products, including fresh and frozen items, are non-refundable. Once these products leave our facility, we cannot accept returns or issue refunds, as we cannot guarantee their safety and quality upon return.

Exceptions:

While our general policy is non-refundable, we understand that exceptional circumstances may arise. We will consider refunds or replacements in the following situations:

• Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us within 24 hours of receipt. We may request photographic evidence to assess the issue and determine an appropriate resolution.
• Incorrect Orders: If you receive an incorrect item or your order is incomplete, please notify us within 24 hours. We will work to correct the mistake promptly.

How to Report an Issue:

To report any issues with your order, please follow these steps:

1. Contact Us: Reach out to our customer service team at [insert contact information] within 24 hours of receiving your order.
2. Provide Details: Include your order number, a description of the issue, and any relevant photos.
3. Resolution: Our team will review your case and, if applicable, offer a replacement or refund.

Important Notes:

• Timeliness: Prompt reporting of any issues is crucial. Delays in reporting may affect our ability to assist you effectively.
• Product Handling: Please handle all products according to the storage and preparation instructions provided to ensure their quality and safety.

By adhering to this policy, we aim to maintain the highest standards of quality and customer satisfaction. Thank you for choosing Turnbull’s Meat Co.